Brian Forth from Sitecrafting came into class and explained the history of his company and what he delivers to his customers. The most interesting thing about Brian's story was learning how his company began to gear towards consulting and not just service. It's funny to hear stories about customer's that approach Sitecrafting don't know "what to order" or have plans that will not fit their budget like becoming the next Amazon.com overnight. It really seems like the best thing you can do for a customer who wants a web solution is to tell/show them what they really want.
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